No awkward questions
Returns & Refunds
Changed your mind, or something arrived wrong? Here is exactly what to do.
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The short version
If a toy is not right, send it back within of delivery in a resalable condition and we will refund you. Faulty items can be returned at any point within the warranty period.
What can be returned
- Unopened items in their original packaging.
- Items that arrived damaged, faulty, or not as described.
- Items sent in error.
What cannot be returned
- Items that have been used or assembled, unless faulty.
- Personalised or custom orders.
- Anything sent back after the window, unless faulty.
How to start a return
| 1 | Contact us with your order number and what you would like to do. |
| 2 | We confirm the return and tell you where to send it. |
| 3 | Pack the item securely, including anything that came with it. |
| 4 | Once it reaches us and passes a quick check, we issue the refund. |
Refund timing
Refunds go back to the original payment method and usually appear within of us receiving the item. Delivery charges are refunded when the return is our fault.
Who pays return postage?
We cover it when the item is faulty, damaged, or sent in error. For a change of mind, return postage is yours to cover.